Cancellation Policy

Half-day, day tours and combo tours

Eldhestar half-day, day tours and combo tours All rates quoted are based on current purchasing price in Iceland. Prices are in ISK (Icelandic Kronur) Prices are guaranteed after full payment has been made.

CANCELLATION

All cancellations must be written and received by us 24 hours prior to the tours start. In conformity with business practices within the Icelandic travel industry, we at Eldhestar or a Travel Agent is obliged to charge cancellation fees to the passenger(s) as follows:

CANCELLATION CHARGES

Cancellation received more than 24 hours prior to departure are fully refunded. Cancellation received less than 24 hours prior to departure will be charged full price.

INSURANCE

We advise all our clients to have travel insurance.

OTHER

All complaints must reach Eldhestar within 5 days from departure from Iceland. Otherwise, possible compensation is not valid.

NOTE

Eldhestar reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Eldhestar and other business partners in case of combo tours. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Eldhestar and other partners in case of combo tours do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

Multi-day tours

CANCELLATION POLICY

All rates are according to our price list in EUROS.

CANCELLATION

All cancellations must be written and confirmed by our office. We accept cancellations per e-mail.

CANCELLATION CHARGES

In case of cancellation 21 or more days prior to tour departure cancellation fee is 20% of the tour price.

In case of cancellation 20-14 days prior to tour departure cancellation fee is 50% of the tour price.

In case of cancellation later than 13 days but before 48 hours prior to tour departure cancellation fee is 75% of the tour price.

In case of cancellation later than 48 hours prior to tour departure or no show, the cancellation fee is 100% of the tour price.

In case you need to cancel your tour due to unexpected events, any paid amount for unused services can be used for another tour or transferred to another person.

INSURANCE: Individual travel insurance is not included in the tour prices. We strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks.

OTHER

All complaints must reach Eldhestar within 5 days from departure from Iceland. Otherwise possible compensation is not valid.

Note: Eldhestar reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Eldhestar and other business partners in case of combo tours. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Eldhestar and other partners in case of combo tours do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.